Returns & Exchanges

At Costa Farms, we want you to love your new greenery. If your plant arrives damaged or unhealthy, we offer a 30-day return policy to ensure your home remains a thriving sanctuary.

Return Process

• 1.
  Document the Issue

  Take clear photos of the plant and its packaging within 48 hours of delivery to document any health concerns or shipping damage.

• 2.
  Contact Support

  Email our horticultural experts with your order number and photos to initiate a replacement or refund request.

• 3.
  Prepare for Return

  If a return is required, carefully place the plant back in its original protective sleeve and shipping box to prevent further stress.

• 4.
  Receive Refund

  Once your return is processed or your claim is approved, a full refund will be issued to your original payment method within 5-7 business days.